Customer Feedback

Hello, welcome to the FDS feedback area. We are very pleased you are taking the time to read what our customers have to say about the service they have recieved from French Diagnostic Services.

Visitors who are new to the site, please take a look through the comments below to see what our customers think about French Diagnostic Services.

If you are a customer wishing to leave your feedback, please follow the link to our Leave Feedback page where you can use the online form. We thank you for your business and taking the time to leave your comments.

 

 

/hand_shake55.jpg

 

Steve (31st Oct 2016)

"These guys could not have been more helpful. Having driven up from Cornwall, they quickly diagnosed a problem with the boot not opening, and gave helpful pointers on how to proceed. Having followed their advise, I now have a fully operational boot. I needed a front strut. They supplied me a second hand spare for a very reasonable £25. Nothing seemed to be too much trouble. These guys are the real deal. I wouldn't hesitate to use them again....... even though it's a bit of a journey.!"


Car Make: Citroen Model: Pluriel

Chris Dakin (09th Aug 2016)

"My Pug's roof had given up the ghost and FDS was the only specialist I could find. And they are the only one you'll ever need. They are superb. My roof really fought back and took most of the day to get sorted, but they didn't give up and ended up finding an answer. The guys are friendly, down-to-earth and honest. They talk to you as if they've known you for ages and don't try to confuse you with tech babble. And as for value-for-money, I was amazed by how little they charged considering the time and the bits they needed. In summary, if your Pug needs sorting, take it to FDS. I would certainly drive the 100 miles each way again, because I know that the problem would get sorted properly, professionally and efficiently. You lads are stars. Thanks."


Car Make: Peugeot Model: 206cc

Neil Edwards (19th Jul 2016)

"Took my 307cc to FDS this morning with complete hard top failure, within 1 hr the guys had done a complete diagnostic and manually reset the roof. Fantastic service and brilliant price. I would highly recommend Sean and his team for any work required on your French vehicle. Neil Edwards, Rugeley, Staffordshire."


Car Make: Peugeot Model: 307cc

Peter (18th Jul 2016)

"Forget about main dealers rip offs my roof wasn't working I booked into my local dealers and my car on a 06 plate they had it for one week then I get the phone call sorry your roof pump is knackered and the bill for new pump and the labour nearly £2000 pound my words to them the car not worth that with its age after paying them £100 for the work I go on Internet and see Fds after traveling 100 miles pound for pound this was the best money I ever spent first time I arrived I felt a plonker as the roof after not working for 2 months started working when I arrived after they looked at roof mechanism they said you can leave it or just take it home as the roof was working so me I took it home then 2 days later of course with my luck it stopped working again so that was it its going back to Fds anyway I drove it back and left it with them for a few days and got train home when I picked it up it was all done only needed a roof sensor and I had a bill for £140 this boys are genuine men and are a credit to the car industry any more problems even if they are 100 miles away only one place I will be calling "


Car Make: Peugeot Model: 307 cc

Chris Gill (18th Jul 2016)

"I called in last month - June 2016 - to ask for an expert opinion on my Pluriel's roof status following some strange noises it was making when opening. I didn't just come away with the reassurance I needed before a long drive down to Cornwall that all was well but a whole host of information about the car and its history. The advice was free, friendly and incredibly knowledgeable. For an hour he demonstrated just how much FDS know about these cars and the best ways to maintain them. Theirs is an approach that also follows the eminently sensible philosophy of 'If it ain't broke, don't fix it' so as to avoid any unnecessary work/expense before it's truly warranted. Not a noticeable feature of many garages these days! I would happily recommend their services without hesitation to any Pluriel owner and hope to reward their kindness with a genuine job one day. Because I know I couldn't put the car in better hands when the time comes. "


Car Make: Citroen Model: C3 Pluriel 1.6

Jill (08th Jul 2016)

"Just used FDS for the first time. Sean replaced the cam belt on my motorhome for a very reasonable price. He is very friendly and enthusiastic and I would definately recommend him."


Car Make: Motor Home Model: Motor Home

Alan Brember (05th Jul 2016)

"The roof of my 2005 307cc was not not opening properly ( the boot lid did lift but the roof itself did not unlock ). Having heard various stories about Peugeot roof mechanisms and the cost of fixing them I had considered just living with it ,but my research had produced the name French Diagnostic Services and as I was planning to visit Scotland for a week , a trip to Telford was only a few extra miles from the M6. The problem ( worn cables ) was diagnosed in minutes and I arranged to come in for the repair the following week when I was Southbound . The cables and labour came to £300 and I had a visit to Ironbridge while the job was done. Going to Telford obviously fitted in with my travel plans but in all honesty these guys are experts and I would not hesitate driving the 350 mile round trip if the car needs specialist attention . Alan B"


Car Make: Peugeot Model: 307CC

barbara morrall (04th Jul 2016)

"Many thanks to FDS for repairing my roof on my pluriel c3, I live in Germany and it was well worth the trip over to the UK to get it repaired. Great team and good job done. Many thanks Barbara Germany "


Car Make: citröen pluriel Model: c3

Kim cain (24th Jun 2016)

"The roof on My beloved Peugeot 206cc was stuck in the closed position and I had an annoying alarm going off while driving for three weeks we tried everything we even put it in a Peugeot garage for four days with no luck then I came across FDS diagnostics Telford read the reviews phoned them they had the car in straight away and within ten minutes they found the problem but because they really busy we decided to leave the car with them. Then came another problem I was stuck in Telford and needed to get back home, problem solved Sean bless him drove me back home. I received a text the next morning saying my car was fixed yes you could say I was a very happy lady I picked the car up Sean even showed me what he had done and replaced you can safely say I'm impressed thank you boys "


Car Make: Peugeot Model: 206cc

Andrew McMorran (20th Jun 2016)

"Took my car to French diagnostics today after finding no one in the south of England prepared to even look at my roof problems, however with in a few hours I was on my way with fixed roof. What a great team , knowledgeable and they certainly know about cars and roof problems. Great service and explained what was wrong and how it was fixed .... Superb .... Can't recommend highly enough."


Car Make: Peugeot Model: 206 cc

Dawn Dudgeon (02nd Jun 2016)

"Having been referred to these guys yesterday, I can honestly say that they are fantastic. Honest, friendly hardworking guys who are there keeping us on the road without ripping us off! Thank you for sorting out my power steering issues and getting me back on the road in less than 24 hours... U guys are defo the guys I will recommend without a doubt. C u soon for a full service guys, a newly impressed customer of FDS."


Car Make: Peugeot Model: 307

Ruth Pritchard (14th May 2016)

"I took my car to the French diagnostic services as the roof wasn't closing. The mechanic was amazing! He managed to get the roof closed straight away and checked all the wiring for me. I had also planned on repairing the rear windows as they weren't opening and closing (I'd recently bought this car as a bit of a project). He explained to me that this was actually a tricky job and agreed to also repair one of the windows and show me how it was done so that I'd be able the fix the other. He was so helpful and I'm really grateful that he was able to share his knowledge and expertise with me. "


Car Make: Citroen Model: C3 pluriel

Paula McCabe (08th May 2016)

"When the hinge snapped on my rear windscreen I took the car to the Citroen dealer in Liverpool who quoted first £1,800 then £3,000 for the repair. As it is a 57 plate that would mean it was a write off for a hinge. I looked on the internet and found French Diagnostic Services with lots of great reviews. I rang and spoke to Stuart and they were able to repair the car 2 days later. I drove down from Liverpool and met Sean, the expert technician. I decided to get both hinges replaced. Sean took me to Telford station and I came back 2 days later. The work is spot on and Sean and Stuart are 2 of the nicest men you could hope to deal with. I would highly recommend this garage. "


Car Make: Citroen Model: C3 Pluriel

Ian (06th May 2016)

"Dreading taking my wife's car to get the roof fixed. Would recommend FDS to anyone. Fixed within an hour. Great place. Great service. "


Car Make: Peaugot Model: 206cc

Abi Turner (20th Apr 2016)

"The guys at FDS sorted my non working roof and also cured the annoying rattle coming from the boot. I would have no hesitation in recommending them."


Car Make: Peugeot Model: 206cc

jeremy flatt (09th Apr 2016)

"Having put up with an infuriating rattle somewhere in the roof/boot assembly of my 206cc for some time, and unable to locate its source, I travelled the 45 miles to FDS where Sean rapidly found the problem and cured it . The drive home was sheer bliss and I have no hesitation in recommending FDS for any problems with Peugeot Cabriolets. FDS obviously has the knowledge and experience to deal with these problems which is often not my experience with other organisations."


Car Make: peugeot Model: 206 cc

Gerald Thomas (March 2016) (10th Mar 2016)

"I bought a C3 pluriel at the auction for my daughters 17th birthday only to find out that the roof was not working, the boot would not open and the doors would not lock with the key fob, and did not know what to do next. so I rang around a few local garages and got about 200 different causes and high prices to the problem like "oh you might need a new roof" or "it will cost an arm and a leg to get those problems sorted" so having being put off by the doomsayers I searched the internet, and the C3 owners forums, and everything and everyone more or less pointed to FDS. I gave them a call and asked if I could bring my car in the next day, expecting to hear " we are very busy and it will be at least 2-3 weeks" but not at all, Stuart who took the call was very accommodating and said not a problem, we will see you tomorrow, you don't hear that from many garages. So off I went to make the 264 mile round trip not expecting much results and a very big bill. I met Sean who attended to the car straight away, Sean really knows his stuff, actually I don't think there is a problem he has not encountered or could not fix with the C3. after what seems like a short 15 minutes, he found the cause, had it all fixed and sorted the key fob as well and I was on my way home in under 2 hours with a car that could now be locked and a roof and tailgate working as it should and all for a very low very reasonable price.( and one happy daughter). All I can say is thank you Sean and the guys at FDS, can't recommend you highly enough, First class service, Knowledgeable staff and lots of good advice. if your citroen has any problems that no one else can fix, mechanical or electrical don't even hesitate or bother to look elsewhere, just pick up the phone and book your car in with FDS, "YOU WILL NOT BE DISAPPOINTED""


Car Make: Citroen Model: C3 Pluriel

Tom Woodward (02nd Mar 2016)

"Thanks for helping me to repair my C4 Grand Picasso for the 2nd time l had problems with the rear air suspension the 1st time was 3 years ago it took My vehicle to the local Citroën dealer it took them 3 months to sort it out, At the beginning of February the problem returned but was unable to drive the vehicle so l decided to convert to coil springs l contacted FDS who dispatched me the conversion kit. a local garage fitted the springs so l was on the road again, l contacted FDS who slotted me in to complete the ECU side of the conversion, its the best thing l have had done, l live in Nuneaton it was well worth the trip to FDS. thanks again Guys brilliant Service"


Car Make: Citroen Model: C4 Grand Picasso

Paul Wharton (24th Feb 2016)

"I bought a 207CC with a roof that would not open. Local dealers could not or would not fix the roof. The guys at French Diagnostics were recommended by friend of a friend so got them to tackle the job. Despite a fault that was extremely difficult to find the roof was working again perfectly thanks to the guys at French Diagnostics. These guys really do know their stuff and would recommend anyone with a cabriolet roof which has an opening/closing problem to take it there. It will be fixed properly. "


Car Make: Peugeot Model: 207CC

fiona wilson (11th Feb 2016)

"Apologies for taking so long to write my review. After failing to find someone local to us to help fix the roof and boot on our beloved wee car my daughter and myself did the 600 mile round trip to this garage to have them fix our sun roof and boot. Many thanks to Sean and co who were extremely professional and knowledgeable with regards to this car. Roof was certainly working again and being able to use the boot is fantastic. Would highly recommend this garage for any make and model of car. Looking forward to a dry spring now so we can drive around with the roof open once again."


Car Make: citroen Model: pluriel

Tracie Noel (02nd Feb 2016)

"At last a garage that knows what they are talking about and explain down to the smallest detail, these guys have a wealth of knowledge, a a 1st rate service at very affordable prices, I cannot rate them highly enough, many thanks to Sean who put the power back into my baby, she drives like a dream now and anything else she needs I will definitely be bringing her back to your very capable hands, so people if your looking for a garage to trust, a perfect service and not to get ripped off look no further! Thanks so much once again!"


Car Make: Peugeot Model: 207cc

Brian James (21st Dec 2015)

"These guys are truly the dogs b......s, I have used the same local garage for 10 years until they were fleecing me for a depolution fault, took the car to FDS, sorted. Since then they have serviced and MOT,d both my wife's and my car. The service received is truly excellent, I work in the automotive trade so I know how customers should be treated FDS excel in this. Luckily I live locally, but if you have a French Car elsewhere in the Uk and have a fault get in touch with FDS. I cannot give the guys enough praise."


Car Make: Peugeot Model: 207cc

Phoenix Laine (24th Nov 2015)

"Just had my car repaired by Sean and the guy's at FDS, i had a dashboard lit up like a christmas tree, rough idle and poor economy. The fault codes were read and fixed in minutes, the car was fully serviced, new tyres and brake pads on the rear, new thermostat and a test. Brilliant! Purrs like a cat and does over 50 mpg. I can't fault the expertise of these guy's, brilliant job and at a very reasonable price. If you don't use FDS you should, its a local gem!"


Car Make: Mercedes Model: C220 Cdi

Mark Craig (17th Nov 2015)

"Thanks to Stuart and the team who did an excellent job changing the locks and ignition barrel. Great price and quickly fitted. I would recommend you to anyone."


Car Make: Citroen Model: C1 Vibe

Sylvia Price (14th Oct 2015)

"Thanks to the professional service offered by Sean and the team, the roof on my car was repaired in time for it MOT (Oct 15). I love my car and was pleased find someone who understood straight away what the problem was and was able to fix it without all the unnecessary "Jargon". Not only that Sean gave me some tips on how to prevent future problems, so I should get another 10 years out of the roof! Thanks to all at French Diagnostics and I'll see you when you have the clips back in stock. "


Car Make: Citeron Model: C3 Pluriel

Martin Roberts (12th Oct 2015)

"We were very impressed with the service & technical knowledge from Sean & the team. From the enquiry phone call after being quoted £4,000 from Citreon who could not mend the broken hinge at the top of the roof. We arrived all the way from Devon to be met by Sean who organised a taxi for a trip to Telford, Sean asked us our plans for the day & said he would have the car back to us by the end of the day. He phoned within 30 minutes of having the car with the faults & costs, within 4hours the car was ready. Sean ran through all the repairs that had been carried out & spent time checking if we had any other questions or problems. I would recommend anyone with a C3 pluriel issue to use this garage. Service & customer care was fantastic. Thanks Martin."


Car Make: Citroen Model: Pluriel C3

Martin Southam (07th Oct 2015)

"We live in Belgium and when the roof of our Pluriel stopped working we went to the Citroen garage where we bought the car (new). We like every Pluriel customer of FDS was shocked to be told the price of the repair i.e. a new roof about in total 5000 plus euros. I decided to check the internet and found FDS, a couple of phone calls and reassuring comments from Sean and Stewart we booked the car in and combined the trip with a visit to some friends. The repair was completed in about 5 hours and we are delighted with the result. Thankyou all at FDS for the great service and attention that you gave to us. Am thinking of getting the car serviced by you on our next visit to the UK "


Car Make: Citroen C3 Model: Pluriel

Charles Morton (02nd Oct 2015)

"What a pleasure to visit a garage where old fashioned values of explanation, unpretentious customer service and time to discus and explain were willingly given from experienced auto electricians / diagnostic enthusiasts. An hour after leaving my car I returned as asked - fault found - corrected - plus dangerous fuse fitted by previous owner removed and replaced - previous error messages removed from in car computer - which resulted in a vastly improved drive home. What a find this company is - true professionals - and all for the cost of the diagnostic check - my faith restored in the motor trade. Thank you - - wont hesitate to call again if I have another problem. When I phoned, before visiting, no offhand couldn't care / too busy attitude - how refreshing to speak to a charming lady who understood the issue - made a next day appointment and left me feeling a valued customer - great team !"


Car Make: peugeot Model: 206cc

Jonathan Vowels (02nd Oct 2015)

"A marvelous service provided by Sean and his team who were able to confidently offer to fix my faulty roof mechanism. They demonstrated a thorough understanding of the problem, and were happy to discuss openly with me what they planned to do without treating me with the usual arrogance and indifference that I get at Peugeot dealerships. And on top of this I got the bonus of being charged what seemed to me to be a very fair price, especially when compared with elsewhere."


Car Make: Peugeot Model: 207cc

Dawn Molina (29th Sep 2015)

"Brought my car here twice, rectified all probs! Sean & his team have a Wealth of knowledge and so am happy to bring car here for regular maintenece and repairs. Cheers guys!!"


Car Make: Bmw Model: 318