Customer Feedback

Hello, welcome to the FDS feedback area. We are very pleased you are taking the time to read what our customers have to say about the service they have recieved from French Diagnostic Services.

Visitors who are new to the site, please take a look through the comments below to see what our customers think about French Diagnostic Services.

If you are a customer wishing to leave your feedback, please follow the link to our Leave Feedback page where you can use the online form. We thank you for your business and taking the time to leave your comments.

 

 

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Suz (28th Sep 2015)

"These guys were really helpful on the phone when first discussing the problem with my Pluriel roof, and two options were offered, they could send me a sunroof kit for around £200 & I could attempt the repair myself to save costs & a long journey, or I could book my car in & was quoted around £460 + vat. As keen as I was to save costs I decided to book my car in. The fact the boot wouldn't open was the main reason I wanted to get the work done, although being able to go open top again was a good thought! Got there on the day & met the lovely Sean who talked me through the usual reasons for the roof no longer working before he kindly dropped us into the local town, Ironbridge. The repair took Sean a while as he hit a few snags & had to plunder his spares store for a few things, but we eventually got a call to say the car would be ready shortly, so we made our way back to be shown my working roof! Yay! Quite honestly I was dreading what extra cost the "snags" & replacements for broken sliders etc might cost but was relieved to be charged only a little more than quoted at around £520 all in. It's so lovely to be able to use the boot & have an open top on a lovely day & I want to thank everyone at French Diagnostic Services for running such an excellent business and for being so friendly and helpful & keeping us updated during the day as promised. Honest, reliable, helpful & friendly. Doesn't get any better than that."


Car Make: Citroen Model: C3 Pluriel

Emmanuel Stern (22nd Sep 2015)

"Thank you Sean ! Thank you FDS I am the head technician and owner of a Garage in Geneva and can modestly say that I have successfully navigated my way through many tricky diagnostics over the past 15 years but every now and then I get stuck. I went to Citroen twice (biggest dealership in Switzerland) and they were just slightly worse than useless ! Without a whole lot of optimism I called up FDS after getting properly stuck with my brain dead C3 pluriel roof system. Sean knew the system like he had built it himself ! He took the time to quickly run through the basic checks together with me and when we collectively ran into a brick wall he stuck with it until we got to the bottom of what was a crazy programming issue. I do not dare to record here the number of exchanges or the time that he spent on the phone with me, sufficed to say that it was above and beyond the call of duty. A huge thank you to the whole team at FDS for allowing a work environment that allows for a technician to dedicate that kind of time to a problem that is not even on site and of course hats off to Sean, a knowledgeable and passionate technician, for sticking with it through thick and thin. I owe you a keg of your favorite brew ! Pitstop Garage Team "


Car Make: Citroen Model: C3 Pluriel

Roland West (09th Sep 2015)

"I bought the above car from a garage elsewhere and quickly found there were significant faults involving the gearbox and power. After consulting various garages/dealerships, I found that you had an excellent knowledge of these cars and a strong inclination to work logically. You suggested a route which was less than a quarter of the cost of the others and actually solved all the problems. In hindsight, the proposed expensive actions of others would not have solved the problems at all. Well done to you all. Car now runs perfectly. Thank you!!"


Car Make: Citroen Model: C4 Grand Picasso

andrew lysaght (08th Sep 2015)

"Took my car to get the roof fixed .the guy was brilliant sorted the problem while I waited .would highly recommend fds to anybody with faulty roofs. Mine was made worse by breakdown repair. But French diagnostic still managed to put it right thanks. Andy"


Car Make: peugeot 307cc Model: 307cc

Steve (27th Aug 2015)

"After my car failed to start one Sunday morning 3 weeks ago. And MTS garage cost me £144 and they couldn't find a problem. Shaun and Stuart at FDS solved the problem and got my car back on the road. Terrific job guys. Will certainly recommend you to friends. And will be back to you if ever needed. "


Car Make: Citreon c2 furio Model: C2

Carl Mugglestone (10th Aug 2015)

"Arrived at garage after a 90 minute drive to be greated by the head motor technician, very welcoming and very confident that he could fix my roof. After peugeot wanting to charge me the world to not guarantee a fix, this news was most welcoming. Very professional job done by these guys and completed in just over an hour, mega cheap in comparison to main dealer. Would i recommend these guys, absolutely yes without a shadow of doubt, awesome experience from first point of contact to the phone call to tell me my car was fixed. Thank you so much guys, brill job"


Car Make: peugeot Model: 307cc

DOT & ROGER BARBER (26th Jul 2015)

"THANKS SO MUCH GUYS FOR SAVING MY BELOVED CAR. I THOUGHT IT WAS FOR SCRAP AFTER A FRENCH GARAGE QUOTE OF 4,000+ EUROS, IT WAS WORTH THE HOTEL AND DRIVE UP FROM SOMERSET FOR YOUR £414 BILL!!! SEAN YOU ARE A VERY KNOWLEDGEABLE GENTLEMAN. THANKS FOR LIFT BACK AND FORTH TO MADELEY COURT HOTEL & SHARING INFO ABOUT THE PLURIEL. WILL BE BACK WITH MOBYLETTE FOR A ELECTRIC STARTER WHEN WE CAN ARRANGE. f.d.s. vous etes formidable. CAN'T THANK YOU ENOUGH!"


Car Make: CITROEN Model: PLURIEL

Declan Hallahan (24th Jul 2015)

"so after the seemingly inevitable roof problem with my pluriel-I'm so pleased that I found FDS(only drawback for me was a geographical one as I live nr.Dover!) The service that I received exceeded all expectations and it was certainly worth the extra cost getting the car transported to and from FDS only sorry I didn't get to meet the'team' who had been so helpful and communicative throughout the repair- so a big thankyou-roof working perfectly, job done!"


Car Make: citroen Model: c3 pluriel

Bob Buckley (13th Jul 2015)

" Problem 1; a roof that would not open. Problem 2; A clueless main dealer who could not diagnose the fault. I came across Shaun and crew on an owners forum and after a quick chat on the phone we took the drive from North Lancs to Telford. 3 hours later we had a fully functional roof and one or two other small problems attended to, all at a very fair cost. They even drove us down to IronBridge and picked us up later so we could have a chill out whilst they worked. Superb technically and brilliant service, well worth the 250 mile round trip. Many thanks to all at FDS. See you again. Bob Buckley "


Car Make: Peugeot Model: 307CC

JK (11th Jul 2015)

"My roof on my Peugeot 207cc was faulty, searched Internet and found FDS. I was impressed from the initial telephone enquiry and was happy to drive from Birmingham to Telford. The fault was identified and repaired, additional checks were made to ensure it was fixed. Service was excellent, communication was exceptional and most important the passion FDS have is comforting, I'm so pleased that I have booked my car in for a service and polish. Thanks guys and see you soon. JK"


Car Make: Peugeot Model: 207cc

Ryan Savin (10th Jul 2015)

"I had roof trouble after buying my car 2nd hand.The blokes in the garage were excellent. I'll definitely be coming back to them for any problem with my pug. Absolutely brilliant price and ill be recommending anyone with a french car. booking my dad's in next week for anti pollution fault on his 307hdi. cheers guys I can now have my roof down on my b day tomorrow "


Car Make: Peugeot Model: 307cc180

simon terry (07th Jul 2015)

"After a string of people looked at this roof problem, one who has been a mechanic since the model t ford days, I found FDS on the Internet. Professional prompt service expert advice and very competitively priced travel from Cannock for the service but couldn't be happier. Thanks again guys. "


Car Make: Peugeot Model: 307cc

Kelly Roberts (06th Jul 2015)

"I purchased my car a few weeks ago and have had a number of issues to say the least. The trader I purchased the car from sent it to a garage that couldn't resolve a number of the problems and then he referred me to French diagnostics. Sean and his team were fantastic with both customer service and resolving all the problems on my car. Roof, window and strange noises all sorted. I would definitely recommend and have no hesitation in using in the future. Thanks again "


Car Make: peagout Model: 307cc

Della (30th Jun 2015)

"Well, If you have ever loved your car and worried about it like a family member you will understand how i feel about my Muriel. Certain ages in life arrive though when we all need to see a specialist... leakage, rumblings from below and sadly the roof sagging... desperate times ...but then we found French Diagnostics and i entrusted my beloved little car to Sean Muriel is now reborn, we have found a friend who is really enthusiastic about these wonderful cars and he really knows his stuff inside and out ....a true gentleman and hero ....thank you xx "


Car Make: citreon Model: Muriel the Pluriel

Mandy (18th Jun 2015)

"Just over a week ago I thought my car was either a write off or was going to cost me over £4,000 to repair. When I opened the boot of my Plurial the left hand top corner fell away leaving the boot unable to shut or lock and pulling the roof open with it. Citroen will not sell you the hinge needed to fix the boot/roof and the only way they will fix it for you is if you buy a whole new roof! I was devastated. Then I found FDS online and phoned up and spoke to Sean - what a Godsend he was. He assured me he could fix my car for a fraction of the price Citroen had quoted and I was ready to drive from London to Shropshire. But then I found a Citroen technician at a garage near me who knew about the Plurial roofs too. He first managed to secure my car shut (after Sean explained to me what needed to be done) and then he allowed me to buy the hinge from FDS and said he would try to fix the boot/roof for me. FDS posted me the hinge and my local technician fixed everything for the princely sum of...... £65!!! I couldn't believe it. Thanks so much to Sean and all at FDS - there aren't many decent, honest, kind people like you around. Sean spent quite a while on more than one occasion talking me through everything and he certainly knows his stuff! "


Car Make: Citroen Model: C3 Pluriel

Chris Walke (15th Jun 2015)

"The whole team are great, I purchased some parts, service was clear quick and helpful. Then when i came to fit the parts i had great support, after a number of call's I found the issue and Sean told me the best way to sort it, Roof now fully operational thanks to this great team. a nice surprise in a world of poor service to find a company who are only to happy to help. will use again and again and recommend to anyone. Thanks Chris "


Car Make: Citroen Model: C3 Pluriel

Mandy Sherwood (15th Jun 2015)

"Just over a week ago I thought my car was either a write off or was going to cost me over £4,000 to repair. When I opened the boot of my Plurial the left hand top corner fell away leaving the boot unable to shut or lock and pulling the roof open with it. Citroen will not sell you the hinge needed to fix the boot/roof and the only way they will fix it for you is if you buy a whole new roof! I was devastated. Then I found FDS online and phoned up and spoke to Sean - what a Godsend he was. He assured me he could fix my car for a fraction of the price Citroen had quoted and I was ready to drive from London to Shropshire. But then I found a Citroen technician at a garage near me who knew about the Plurial roofs too. He first managed to secure my car shut (after Sean explained to me what needed to be done) and then he allowed me to buy the hinge from FDS and said he would try to fix the boot/roof for me. FDS posted me the hinge and my local technician fixed everything for the princely sum of...... £65!!! I couldn't believe it. Thanks so much to Sean and all at FDS - there aren't many decent, honest, kind people like you around. Sean spent quite a while on more than one occasion talking me through everything and he certainly knows his stuff!"


Car Make: Citroen Model: C3 Pluriel

James Buckley (29th May 2015)

"Cannot recommend these guys enough. Extremely thorough, knowledgable and honest. Diagnosed and repaired my roof within minutes. I don't think there's anything these guys don't know about peugeots."


Car Make: Peugeot Model: 306 cabriolet

Peter Davies (23rd May 2015)

"The team at FDS are fantastic! Sean was polite, friendly and explained everything clearly and honestly. The service was quick and exactly as described and the process was carried out in a very friendly and efficient way. My CC roof had not been working for a year but after one hour at FDS the problem had been identified and fixed. The diagnostic test showed everything electronic was working but Sean did not give up, and after tracing all the mechanical possibilities he found two cables had become disconnected. Two minutes later I had a perfect convertible again. All the work was done for the quoted price, a great job by a great company, thank you! I recommend these guys 100%"


Car Make: Peugeot Model: 307CC

Ashley Yeo (15th May 2015)

"After reading the feedback from many other happy punter's I decided to drive the 210 mile's from Dorset to Telford hopefully to get our 307CC with non functioning roof fixed. I arrived early & these guys set to work on our car before they'd even finished their first brew!! After a brief once over, one or two chin rubbing & head scratching moments, the guys informed me that they were confident that they'd be able to fix it! I left them to it & wondered into town & got a call within the hour saying the car is fixed & ready to go!!! When I got back, I got a thorough breakdown of what had been done & how to operate correctly our fully functioning convertible!! These guys are experts in their field with obvious experience & talent. (Great sense of humour, too!) French Diagnostic Services, thank you. It was well worth the drive! HIGHLY RECOMMENDED!"


Car Make: Peugeot Model: 307CC

Mike & Caroline (12th May 2015)

"Big thanks to all at FDS for the recent service and repairs carried out on our car. We won't be needing main dealer services again! Many thanks! "


Car Make: Peugeot Model: 307CC

Steve & Angie (30th Apr 2015)

"Had a problem with the roof on my 307. Took it to my main dealer in leeds who couldn't offer an explanation. Charged me the earth for a diagnostic and still didn't know what the problem was. They were talking about stripping the whole roof section down. I thought hold up here!! So I got in touch with French Diagnostics and spoke to Stuart who was very helpful. Booked the car in and took the 5 hour round trip. Well worth the visit. Shaun the technician sorted it within two hours. Brilliant guys, very helpful and very friendly. I would 100% recommend them."


Car Make: Peugeuot Model: 307

Brillo Lainson (29th Apr 2015)

"The folding roof of my 206 CC failed halfway down. My regular super technician was unable to rectify the issue, but recommended FDS. I took the car there this morning at 10.00 and was out again by 10.30 with the problem solved and at a very reasonable cost. I'm lucky, as I live quite close by, but for the service received, I would gladly have travelled many miles to FDS. Thank you to Sean and the crew."


Car Make: Peugeot Model: 206 CC

Mair Robinson (10th Apr 2015)

"Folding roof stuck half way!!. Complete panic. Arrived at FDS, Sean knew exactly what the problem was and it was fixed in a jiffy. Mr Wonderful what can I say. Always a pleasure to deal with. VERY. Knowledgeable and professional. Definitely 5 star service. The only place to take any French car."


Car Make: Peugot Model: 206cc

Mark darlington (05th Apr 2015)

"Very professional fast diagnosis, roof wouldn't open. quick simple fix well done lads ( even managed to put a smile on my face ) "


Car Make: Peugeot Model: 307cc

Emma (06th Feb 2015)

"Exceptional customer service. I am so grateful for the help, advice and patience I received from Stuart and the technical guy when ordering and upon receipt of a part that I needed for my car. Thank you :) "


Car Make: Citroen Model: C3 Pluriel

Emma (06th Feb 2015)

"Exceptional customer service. I am so grateful for the help, advice and patience I received from Stuart and the technical guy when ordering and upon receipt of a part that I needed for my car. Thank you :) "


Car Make: Citroen Model: C3 Pluriel

Jacqui Weaver (06th Dec 2014)

"Fantastic service from FDS. Car had a Depollution Fault causing it to cut out and go into limp mode. Sean was able to diagnose the problem, order the parts and fix it in a day. Car drives like a dream now. Many thanks, will recommend and definitely keep your number handy. Just in case."


Car Make: Peugeot Model: 308 SW

Dan Dixon-Walker (03rd Dec 2014)

"The guys at FDS are amazing. I have been a loyal customer for a few years now and they never cease to impress. They are never too busy to talk, help or advise & the job is always done right. Until I found FDS I dreaded going to the garage, always wary that I was being misled. They are so good I am more than happy to buy French cars forever, just so they can look after them for me! Use them, I guarantee you will not be disappointed. "


Car Make: Citroen Model: C3

Robert Norman (22nd Sep 2014)

"Can't say enough good comments about these guys, I visited their workshop with my wife's Pluriel that had serious roof problems. I got quoted silly money by my Citroen dealership who said I needed a whole new roof £4,000! Don't be deceived by their laid back approach they certainly know their stuff, they have got all the top diagnostic kit know exactly what they are doing and make a mean cup of coffee. Roof sorted, wife happy and still got money in my pocket. Thanks guys!"


Car Make: Citroen Model: Pluriel