Customer Feedback

Hello, welcome to the FDS feedback area. We are very pleased you are taking the time to read what our customers have to say about the service they have recieved from French Diagnostic Services.

Visitors who are new to the site, please take a look through the comments below to see what our customers think about French Diagnostic Services.

If you are a customer wishing to leave your feedback, please follow the link to our Leave Feedback page where you can use the online form. We thank you for your business and taking the time to leave your comments.





Kevin (25th Jul 2014)

"I can't thank Stuart and Shaun enough ! I drove from Hastings, East Sussex after the main dealer was unable to locate the roof fault after having the car for 2 weeks! FDS found and fixed the fault as well as replacing the rear passenger regulator and fixing things the dealer had not done right. It was certainly time well spent. They have a real passion for their work and a genuine concern to repair your car properly - something that's as rare as hens teeth now! I would definitely recommend them to anyone and would always use them in the future if needed. Thanks guys!"

Car Make: Peugeot Model: 307cc

Jayne (22nd Jul 2014)

"Cheers Guys! Thank you Sean for fixing my Porsche, I Appreciate it's not the easiest car to work on, she is now a pleasure to drive again. I would highly reccommend you to anyone. Reliable, friendly, trustworthy service."

Car Make: Porsche Model: Boxster S

Ben Punchard (13th Jul 2014)

"Car had a BSI and ECU fault, which turned out to be far more problematic than first thought however it proved to be no problem at all for these guys. A fantastic service and at an exceptional price, far cheaper than going to a dealership! Would defiantly use these guys again for any future car issues. "

Car Make: Peugeot Model: 307

Brian James (13th Jun 2014)

"These guy's (Stuart and Shaun) really do what it says on the tin. Excellent service and pricing. Had my ECU sorted after continued false warnings. I can only say give them a try, you will not be disappointed."

Car Make: Citroen Model: C4 Picasso

Steve Bird (05th Jun 2014)

"I brought this car second hand and knew it would need some sorting out but I didn't know FDS was so local to me. I took the beast (don't laugh) to Kwik Fit for a service knowing full well they would list faults that may or may not need looking into. Then I found FDS who have sorted out the heaters, air con, screen washers and other little jobs that they found while sorting the others. Well pleased with the service and charges they levied WELL DONE TO SHAUN AND STU. Like I said you will have my custom while I own the beast. "

Car Make: Citroen Piccaso 2004 Model: Piccaso Desire 1.8

Peter Richards (01st May 2014)

"Hi Stuart & Shaun, Just a quick email to say many thanks for all that you did to get Alison’s Pluriel roof working again in such a tight time scale. The fact that you had to work late into the night to get ahead of what I know to be a very difficult job, was much appreciated. It was well worth bringing the car all the way from Jersey and I would certainly recommend your company to anyone who owns a Citroen Pluriel or indeed any French car. The attention to detail, the full post repair explanation, comprehensive aftercare tips to ensure continued roof operation and preventative maintenance. With a very friendly and helpful service. A very sunny trip home was made all the better for having a fully functioning roof, thanks again. We will pop in and say ‘Hello’ next time we are in the area. All the best, Regards, Peter and Alison Richards - 1st May 2014"

Car Make: Citroen Model: Pluriel

Lizzie (30th Apr 2014)

"The guys at FDS are brilliant, friendly and know their stuff and can communicate in a way that even me with zero interest in cars (apart from wanting them to go obviously!) could understand - and having been a veteran of Citreon dealers for the past 11 years that is a minor miracle. I was resigned to my car costing an arm and a leg with it's stuck and leaky boot; but after packing me off the Telford shopping centre they set to work on my car fixed the boot, MOT'ed it and I had it back late afternoon; explained clearly what had been done and I got a demo on the correct way to close the boot. They obviously know their stuff, love cars and are reasonably priced; which is a rare find today! Would recommend them to anyone with a Pluriel which needs a bit of nursing along."

Car Make: Citreon Model: Pluriel

Yvonne Berry (26th Apr 2014)

"Thank you so much for your brilliant work and excellent customer service could not be more satisfied."

Car Make: Citroen Model: C3 Pluriel

David (13th Apr 2014)

"I drove 5 hours from SE London as arranged with FDS. They were fantastic in re building my whole roof in 4.5 hours whilst I enjoyed the delights of Telford shopping centre. They were professional and very accommodating and the roof is like new. Thank you. I would thoroughly recommend this garage."

Car Make: Citreon Plurial Model: Plurial

Adam Prigmore (13th Apr 2014)

"I travelled over from Norfolk at extremely short notice with problems with my Pluriel roof. The guys were fantastic. I made the decision to take the 4 and a half hour journey due to previous feedback and because of the patience they both showed me over the phone. It was well worth the trip, I essentially barged in on what was a really busy day but the guys made time to help. Through the expert knowledge and experience that Shaun has, he worked through the fault logically and methodically and we were finished within two hours on a fault which appeared to defy logic. My roof now works and just in time for what we can only hope will be a long hot summer. In summary, nothing short of professional, logical and methodical and most importantly, friendly and helpful. I would definately recommend these guys. Great to meet you both Nice to meet you guys, "

Car Make: Citroen Model: C3 Pluriel

Steve Harris (24th Mar 2014)

"Would like to give Shaun and Stu a big thank you for all the work they did on my C2. Great knowledge by Shaun and Stu. Great customer service you that you wouldn't get from any other garage. top blokes who you can have a conversation and laugh with, all whilst fixing your cars needs. highly recommended once again thank you. fingers crossed i wont be back too soon, but will if i need work done you are the guys i will call. Steve "

Car Make: Citroen Model: C2

Mike Halsall (06th Mar 2014)

"Excellent job. We have had the car back a couple of weeks now and the roolf is back to normal and for a fifth of the cost the citroen main dealer wanted. Good and efficient service work carried out to time and to estimate and the guys demonstrated a great in depth knowledge of the cars. Will use them again but hope I will not need to. Mike"

Car Make: Citroen Model: Pluriel

Fiona W (25th Feb 2014)

"These guys are great. Sean was up front about possible costs, but always reassured me it could be fixed. Once diagnosed my roof was fixed quickly. Although I live almost 2 hours away, no one else will be looking after my car in the future and I have already booked my MOT with them. Would highly recommend, if you want a professional service look no further. 25 feb 2014"

Car Make: Citroen Model: Citroen Pluriel

D. Stones (20th Feb 2014)

"First class professional service. Very reliable. Will definitely use again. Highly recommended."

Car Make: Renault Model: Scenic

Dunc Ward (17th Feb 2014)

"Please allow me to introduce, Without any pardon or excuse, A man who needs no introduction, To those he’s given instruction, A man who has always helped me, To understand extreme fallacy, Through guidance and edification, He spreads his extreme education, Now he never reserves his lessons, And always leaves his impressions, Upon those he teaches his schtick, For he is our scholastic mechanic, Always he tinkers under the hood, To find the best of what is good, And now without further adieu, I am proud to present to you, A man who’s mind always races, And affords us other head cases, A view most definitely skewed, By great wisdom and high I.Q., If you haven't used Shaun, get down there. I live 30 miles away but Id never trust anyone else with my car, he is a genius, even eccentric., but what a brilliant and soooo well priced mechanic... "

Car Make: Citroen Model: Xantaia Picasso Exluusive

Stan Penman (31st Jan 2014)

"I can only repeat the praise heaped on these guys by the other customers. Helpful, informative and very reasonable price. Thanks guys. Well worth the 50 mile round trip. "

Car Make: Citroen Model: Relay

Martin (29th Jan 2014)

"I have had the widely reported problem of air suspension going down randomly when car was parked. This had gone on for months and it finally failed completely the other day. Sean diagnosed and fixed the problem (replacement air bag) and was very thorough and helpful, keeping me informed of progress and suggesting alternative solutions. Price was vary reasonable. The suspension has now been up for two days solidly - a miracle, I'm just not used to it! I might now hang on to the car as apart from the this well reported problem it is a decent motor. I'd use French Diagnostics again and would recommend them to anyone whose car suffers similar problems."

Car Make: Citroen Model: C4 Picasso

Paul Kelly (07th Dec 2013)

"When I bought it, I asked the guy in Manchester: "does it leak?" As he answered, I'll swear his nose was getting longer, and longer, and longer. "Course it doesn't" Said he. But of course it does - like a sieve. Or rather, it did. A phone call and a visit to Sean and co sorted the major leak out. But there was a second one, from a different place, which hadn't been spotted. So I took it back and with an offer of further payment from me, turned down (the second leak was after all quite separate from the one I had asked them to fix), the job was sorted and I now have a Citroen Pluriel Dry as a Bone. Thanks a million for the great service."

Car Make: Citroen Model: Pluriel

Rob Claridge (17th Nov 2013)

"Well Sean you fixed my Johnny 5 again, brilliant. Are you the Stigs mechanic cousin ? Thanks guys :)"

Car Make: Citroen Model: C5

Karen James (10th Nov 2013)

"I recently had heating/air con repaired. They knew exactly the problem before I had finished describing it. My roof was leaking and he recommended worked! I asked for the roof mechanism to be serviced and he started to tell me how i could do it myself if I didnt want to pay to do it. When I took my car in he noticed that the part of the roof was missing and advised that he could repair it if I would like. The price was exactly as quoted. The time it took was exactly as estimated. The service was friendly and they were very knowledgeable and they didnt come across with any hard sell and the car got a wash. Excellent....I would highly recommend and use again. "

Car Make: Peugeot Model: 307CC

Dave Cartwright (31st Oct 2013)

"When our local garage in Manchester quoted us £4000 for a new roof mechanism plus a boot lid hinge we were ready to say goodbye to my wife's much loved Pluriel but then we found FDS who did the whole job for £1086. So thanks Stuart for being so positive in your inspection of the damage and making it possible for my wife to have her Pluriel back.You chaps have a great operation down there - Fantastic."

Car Make: citroen Model: Pluriel

Michael (06th Oct 2013)

"I went to FDS to have my Peugeot 407 serviced. I am very pleased with the level of service provided. The car runs much better now. The staff at FDS are very knowledgeable and offer good advice. I will have my Peugeot and my wife's Citroen serviced at FDS from now on. Many thanks."

Car Make: Peugeot Model: 407

jane cambridge & john akerman (14th Sep 2013)

"Amazing experience, had a small problem with our roof and a cat!! and an insurance company. Contacted Sean and Stuart who were so helpful, Muriel (as we call her) was booked in for two days at the begining of september. We booked a hotel for 3 nights as we were setting off from Kent and decided to have a look round the area while we waited. Sean was helpful,(did not meet Stuart as he was on holiday) nothing was too much trouble. The car was fixed in two days as promised. We cannot thank them enough and would reccomend anyone with a pluriel with roofing problems to contact these two lovely men."

Car Make: Citroen Model: Pluriel

Sandra in Sussex (23rd Aug 2013)

"THE BEST BY MILES My knight's in shining overalls! Bank holiday weekend looming, rain forecast - the roof won't close and is deader thank a dead thing. Search for help on the internet and up pops French Diagnostic Services which I call immediately hoping at 4pm they haven't knocked off early and that the panic in my voice doesn't make me sound a total idiot.. Explain my concerns and speak to Sean who is friendly, understanding and most of all knows his stuff. He guides me through a step by step workaround and makes it sounds child's play, but it is and IT WORKS - PHEW. Wish I lived closer to thank you in person but would recommend you to anyone with a Citroen. Might call again when I take the bars off if that's ok. Thanks again."

Car Make: Citroen Model: Pluriel 1.6i Sensodrive Auto 2003

Rachel Easter (19th Aug 2013)

"Absolutely fantastic service !! One quick phone call and my problem stuck roof was sorted .Would highly recommend this site and the staff .Thanks so much"

Car Make: Citreon Model: c3 pluriel

Darrell (14th Aug 2013)

"Superb service, 24 hr turnaround. cant recommend high enough"

Car Make: Peugeot Model: 207 cc

Geoff SINCLAIR (24th Jul 2013)

"This is really my wife's car, but I love driving it. We got it because there was and is nothing else comparable: it is just what we would have tried to design ourselves. When Jeremy Clarkson said 'do not buy this car' I knew it was just right for us! After five years withut any fault the roof and rear door failed to work. When our local dealer gave us the blank look and true to form started on about a new roof I knew it was time to do an internet search. FDS jumped right out from the screen and I was duly impressed by the testimonnials. Although based in Pembrokeshire I have business in the west Midlands so called first for a diagnosis when in the area. Sean stroked and probed the roof like a chiropractor. I could see immediately that everything I read on the screen was true! He and Stuart completely inspire confidence and richly desreve everything written about them. I left 'Chunky' for the day and picked up Sean's loan car, returning to find everything done on time and working perfectly. Great guys, wonderful service. It made my 8-hour round trip well worth it. Otherwsie Chunky would have been on the scrap heap beyond econimc repiar. I will be contacting my local dealers to tell them to send anyone with a Pluriel roof problem straight to FDS. "

Car Make: Citroen Model: 08 Pluriel Cabriolet 1.4HDI Cote d'Azur Black

rob claridge (23rd Jul 2013)

"I came across Sean at FDS by chance a few months ago, just needed a little help, Sean was very helpful indeed and nothing is too much trouble for him. I came away very happy. Weeks later when my 'johnny 5' failed its MOT I gave Sean a ring, yeah bring it in we'll sort it, and sure enough he did. This guy really knows his stuff and so friendly with it, like a best mate really. If you need help forget 'The A Team'..... ring Sean. 5 STAR +++ highly recommended. He uses 'THE FORCE'. Big Cheers again Rob and Johnny 5"

Car Make: citroen Model: C5 estate

Daz (13th Jul 2013)

"Fast friendly, excellent service, highly recommended !!!!!!!!.... "

Car Make: Peugeot Model: 206 1.4HDI

simon cartwright (01st Jul 2013)

"Exceptional customer service, explained in detail what was needed, and how it was to be achieved. I wish more so car service and repair centres were run like this one. 5 star service with a five star price. "

Car Make: Citroen Model: Pluriel