Customer Feedback

Hello, welcome to the FDS feedback area. We are very pleased you are taking the time to read what our customers have to say about the service they have recieved from French Diagnostic Services.

Visitors who are new to the site, please take a look through the comments below to see what our customers think about French Diagnostic Services.

If you are a customer wishing to leave your feedback, please follow the link to our Leave Feedback page where you can use the online form. We thank you for your business and taking the time to leave your comments.





Duncan Gray (16th Jun 2013)

"Been to this garage twice now and very helpful both times. On the second occasion they fixed a wheel bearing at short notice and really helped me out. I really recommend these guys. Thanks."

Car Make: Citroen Model: C3 Desire

Duncan Gray (01st Jun 2013)

"Been to FDS twice now with problems on my C3 and they have sorted both really quickly. The last was a wheel bearing and they made time to replace it in a busy schedule and helped me out of a major jam. Really pleased and I thoroughly recommend FDS. Thanks guys."

Car Make: Citroen Model: C3

Dennis & Lee (01st Jun 2013)

"We would highly recommend the French Diagnostic's to anyone with a convertible roof problem / issue. The lads were great from start to finish. Good help and advice over the phone, then a perfect diagnosis in about ten minutes of seeing the car. It was fully repaired at very reasonable cost in under two hours. Thanks for the excellent service. Den & Lee Brennan "

Car Make: Citroen C3 Model: Pluriel

Rob McGuire (22nd May 2013)

"Excellent service, good price,communication brilliant,very friendly and approachable, would certainly return in the future Thanks again Rob & Lou McGuire"

Car Make: Peugeot Model: 306 sw

Joanne Anderson (01st May 2013)

"Amazing highly recommend to anyone my roof got jammed and no local mechanics knew how to fix it ten mins on the phone with a very friendly man talking us through the simple steps and now it works a million stars thank you so much."

Car Make: Citreon Model: C3 pluriel

rob & joan ellis (14th Apr 2013)

"If you have a problem with your pluriel roof or boot there really is a solution. Dont use a Citroen UK dealer, save money & get it fixed properly. Take it along to FDS; we cannot recommend them more highly, a great garage and ideally located for visiting Telfords Ironbridge. Well worth the travel from Yorkshire. Many Thanks from Bob & Joan Ellis"

Car Make: citroen Model: pluriel

Bob Hobbs (10th Apr 2013)

"I was impressed with the knowledge and friendly attitude experienced from the team at French Diagnostic Services. I had traveled over two hours to have them look at and fix my roof mechanism and can say that it was well worth it in the expertise of work they carried out and price they charged. "

Car Make: Peugeot Model: 307cc

Ian Richards (26th Mar 2013)

"Most people own a French car because they have a little more flair they don't like the ordinary. However your French car may come over all revolutionary and just give you a typical gallic shrug. Time to take it to these guys, they give your car a nice coffee and a pain au chocolat, or even the equivalent of a nice glass of Merlot and a few Gauloises. On a serious note the guys at FDS know their onions (sorry) and do a fantastic job, if you have a French car they are the people to see, ever wonder why they don't need to advertise?"

Car Make: Peugeot Model: 308 Sport

Richard Matthews (25th Mar 2013)

"Rear window hinge on daughter's Puriel snapped and caused roof to twist and cease to work . Citroen Dealer fitted new hinge but advised me not to use sliding roof again . Dealer quoted around £3K plus expensive fitting costs for new roof as the only option to get roof working again . That cost was far more than value of the car , but sun roof , cabriolet / spyder option is kind of the point of having a Pluriel . A little time on internet lead me to FDS site and a quick look at the site and also at other Pluriel owners comments convinced me to make contact . Called in to talk to them on my way to a meeting in Kent from North Yorkshire and arranged to drop car off on return journey which I completed on train after Sean dropped me off at station . Without even attempting to open roof , but having listened carefully to the tale I told , Sean quickly and correctly diagnosed what needed to be done , what parts required , and provided quote there and then . No new roof required after all , main dealer ! Really impressed by helpful , friendly , honest and above all knowledgeable attitude of FDS . Sean knows all there is to know about Pluriel roofs , and judging by other comments is excellant on mechanicals aswell , and not just on French cars . Our vehicle was repaired within 2 days . I collected it by coming down on train from Yorkshire , cost was as per quote and fraction of cost of Dealer's new roof . I was shown broken parts , given advice on forward maintenance and do's and don'ts . Really impressed , well worth the travelling , an astonishing example of customer service combined with outstanding knowledge and ability . Well done Sean , Stuart and team . Thanks . "

Car Make: Citroen Model: C3 Pluriel

Christian Short (05th Mar 2013)

"If your Pluriel has roof problems then don't waste your time with other garages, even main agents. Contact French Diagnostic Service straight away to save yourself time and money and grief. These guys actually understand the complicated roof system and how to repair it without having to totally replace the roof (which will cost about £4,500 - that was the quote I had from my local Citroen repair agant). Added to that these guys are a decent bumch who seem to genuinely want to help rather than make a shed load of cash from your misfortune. Forgot to mention that I came up from Cambridge but the journey was completely worth it as no one local had a clue."

Car Make: Citroen Model: C3 Pluriel Exec

Karen Disley (19th Feb 2013)

"I would like to say a huge thank you to Sean for such fantastic service while working on our car, very helpful, extremely informative and great value! would highly recommend his services. Thank you!"

Car Make: ford Model: mondeo

Gaz (19th Feb 2013)

"FDS are, as far as i'm concerned, the best garage in Shropshire. They get it right every time. Great service, Great price. Do anything to help you out. My Dad even brings his car to him from 100 miles away. The head mechanic there Sean, is an absolute genius. He's helped me out big time, lots of times! Highly recommended folks!"

Car Make: Peugeot Model: 307 sw se

Gemma Goldie (10th Feb 2013)

"I received excellent service from FDS. They couldn't do enough to help me. They had excellent communication and found me the right parts at a great price. By far the best garage i have ever used! Would definitely recommend. "

Car Make: Peugeot Model: 207

Jo (09th Feb 2013)

"Brilliant service - quickly diagnosed and sorted out an electronics problem. Very friendly and knowledgeable. Surprisingly cheap as well - about 100 times better than our local dealer!"

Car Make: Peugeot Model: 307SW HDi

Richard (08th Feb 2013)

"Fantastic job from these guy's yesterday changing the sphere's on my C5 - would definitely recommend"

Car Make: Citroen Model: C5

mario (02nd Feb 2013)

"Friendly, helpful, highly skilled and competent. Would highly reccomend "

Car Make: renault Model: laguna

Andrew Houghton (17th Jan 2013)

"What these guys don't know ain't worth knowing,-' well worth me driving from Liverpool to these guys each time. They go out of their way to help and accommodate customers. My jobs (quite major jobs) were completed in a short time at a 1/3 price quoted by a dealership.they are honest first class guys and I for one will use nobody else in future. the 240 mile round trip is worth it. Thanks guys."

Car Make: Peugeot Model: 206cc 1.6 hdi

Pam King (07th Jan 2013)

"Excellent service. Quick response. Took the time to assess the problem to give the best and cheapest solution rather than the easiest for them."

Car Make: Citroen Model: C4

Adrian Taylor (21st Dec 2012)

"Before finding Sean at FDS. I tried two separate mechanics (one supposed "peugeot expert"!), both of whom failed to diagnose the non-starting problem with my 307 HDI. One phone call to Sean and he had diagnosed the problem without even seeing the car! Sean advised me how to get my car started, then fitted me into his busy schedule. Dropped off my car, diagnosis confirmed by Sean, and then my car fixed and ready for collection within 2 hours. Straight talking, no bullshit mechanic. Well worth the 35 mile drive from Birmingham. Thank you Sean & Stuart @ FDS Merry Christmas"

Car Make: Peugeot Model: 307 HDI

Martin Durham (26th Nov 2012)

"1st class work today from Sean and Stu, diagnosed and fixed a major fault on my C5 within 2 hours I was expecting it to be days rather than hours. Would never go elsewhere for French cars"

Car Make: Citroen Model: C5

Chris Hughes (14th Nov 2012)

"What a great internet find this place is, and only a couple of miles from my home. My daughter had an intermittent starting problem and no internal lights on her Renault Clio. Where other local garages didn't want to know, Shaun sorted both problems in a very efficient manner and at a very fair cost. With so many 'rip-off' merchants in the motor trade, it was refreshing to deal with Shaun, who was not only clearly very knowledgeable and competent, but also very friendly, and went out of his way to explain the faults and fixes. Many thanks FDS, a pleasure doing business with you - we will be back for servicing and MOTs ! Highly recommended. "

Car Make: not given Model: not given

Pete Dixon (13th Nov 2012)


Car Make: not given Model: not given

Jim @ DMC (12th Nov 2012)

"Used these guys for the first time with a problem on a C3, there Diagnosis was spot on, they defo know there stuff, thanks again. Jim."

Car Make: not given Model: not given

Steve Mew, Isle of Wight (11th Nov 2012)

"The rear window hinge of my wife's 2005 C3 Pluriel snapped. Looking around the net, I expected the worst and as predicted, the local Citroen Dealer refused to help at all, simply quoting around £5k for a whole new roof. Luckily I found this site and was really impressed with the professional, quick service and impeccable knowledge of Sean, who knew exactly what the problem was. I would have felt totally comfortable taking the car to them, but as we live so far away, we ordered the part and Sean willingly offered help over the phone on how to fit it. Not being such a great "mechanic" myself, I was nervous but with Sean's brilliant guidance over the phone, and a little help from my wife to hold the rear window in the right place, the new hinge was fitted within about half an hour. This sort of service and personal help is just so rare these days, that these guys deserve a medal! THANK YOU FDS And especially Sean, you are BRILLIANT and highly recommended!"

Car Make: not given Model: not given

Lucy (10th Nov 2012)

"I would just like to say a HUGE big Thank You to sean for fixing my vectra so promptly and efficiently. And would likd to add that no job is too big or too small for sean and he spots things wrong with a car that no other garages spot. It is also very reassuring to go there as a female and feel for once a garage is listening to you and not fobbing you off like so many garaged do. I will be recomending sean to all my friends and family and will and i will continue to use his services too. Thank you."

Car Make: not given Model: not given

Taz from Guernsey channel islands (09th Nov 2012)

"After spend two nights glued to a pc screen looking for info on how to fix the electric roof one phone call to these guys who are F-@k£@g legends told us of hidden treasure resulting in the afending problem was solved thanks again fella truly nice guys :) "

Car Make: not given Model: not given

Jay Sargeant (08th Nov 2012)

"This is a service company I would recommend to anyone who owns a Citroen or Peugeot, I reviewed FDS's website due to a problem with my Citroen Pluriel roof, I was thoroughly impressed with the quick response to my email so decided to travel the 200 miles across the country for Sean to fix my car. I returned a week later to collect the car, Sean showed me everything he'd replaced and explained what the problem had been, he even gave me advise on how to fix a dashboard problem with my husband's Picasso. A thoroughly decent non waffling business, A+. If you have a Citroen or Peugeot, take it to FDS, you will not be 'ripped off' what this guy doesn't know about these cars probably isn't worth knowing.Thank you Sean,I am a totally happy customer. "

Car Make: not given Model: not given

Dawn-Devon (07th Nov 2012)

"Sean was a life saver. i was due to travel round the UK for 7 days and my sunroof and boot were not working. Thought I was in the sh*t as if I had a punctures could get to the spare. Rang him and he was a star and sorted the issue out on the phone. Had been to two local garages who said I needed main dealer so drove to Citroen over 1 hour away for diagnostics who had me use a hire car and had to drive back next day to be told 'whole unit needs replacing' I said how much for the unit expecting it to be the size of my hand to be told it was the whole rear window and roof section and the part was 3000 pound. I had a nervous breakdown as car not worth much more....googled and found Sean and he knew immediately what it was by my telling him what happened and with his help ( we were too far to travel to him) he talked us through the repair. What a lovely guy as well.Thanks Dawn and Simon"

Car Make: not given Model: not given

Nazir (06th Nov 2012)

"Fantastic service and affordable labour rates. Made the mistake of taking my C5 to a non-Citroen specialist who ruined the car and after 9 months of running around trialling various quick fixes and other botch jobs that the garage suggested, finally found FDS and the solution was found first time round. Forget main dealer stealer rates, try these guys and get it sorted at the right price. These guys know their C5 and C6's like few else. "

Car Make: not given Model: not given

Alison (05th Nov 2012)

"Absolutely brilliant - do not take a Pluriel anywhere else! After a very stressful experience with an 'approved repairer' who clearly had no idea and had tried to charge me for a job not done, FDS have sorted my leaky boot which would not open. Everything was explained to me and the cost was very reasonable compared to Citroen. Well worth the drive from London, my car won't be going anywhere else. Thank you so much! "

Car Make: not given Model: not given